Where Coverage
Meets Character
Surety Bonds · Commercial Insurance · Life & Health Solutions
TMI Agency helps business owners, contractors, families, and professionals protect what they've built, with coverage that fits the way they actually work and live.
Talk with a Licensed Insurance Advisor Now
For quotes, questions, or agency partnership conversations, reach out directly.
Houston, TX 77060
Coverage for business, contracts,
people, and families.
One agency relationship, multiple solutions, fewer gaps.
Commercial Insurance
Practical protection for business owners, covering general liability, commercial property, auto, and BOPs.
Surety Bonds
Bid bonds, performance bonds, and commercial surety for contractors and professionals who need to grow with confidence.
Life & Health Insurance
Term and whole life, health plans, employee benefits, and supplemental coverage for families and teams.
Why TMI Agency?
Insurance with Courage,
Character & Care
Tiffany Merchant is a seasoned insurance professional with nearly two decades of experience. Known for her precision, patience, and unwavering commitment to her clients, she makes insurance make sense.
Coverage explained in plain language so decisions make sense.
Support for owners, contractors, teams, and families under one roof.
TMI takes time to understand each client before recommending coverage.
Success Stories
What clients say about working with TMI Agency
"Tiffany is a very lovely lady to work with. She is patient and kind. I would definitely recommend having her as your insurance agent."
TM Graphics Business Client"I've been with Ms. Merchant for many years. I can say without hesitation that she is one of the most trustworthy professionals I know."
GoGetIt Courier Long-Term Client"She works hard for her clients and works with honesty and integrity. I will recommend her company to anyone and everyone."
Ruey Stephens II Business ClientReady to get covered?
Get a customized quote today, or contact us — our team will call you ASAP.
About TMI Agency
Your Insurance Expert
Trusted by clients for over a decade, offering patient guidance and customized insurance solutions for life, business, and property protection.
Upload your photo
to replace this
Founder & Principal Agent
Tiffany Merchant
Tiffany Merchant is the founder of TMI Agency LLC and a seasoned insurance professional with nearly two decades of industry experience. Known for her precision, her patience, and her unwavering commitment to the people she serves, Tiffany brings a personalized approach to every client relationship.
With a home office in Houston, Texas, she helps business owners, contractors, families, and professionals nationwide navigate complex coverage decisions in commercial insurance, surety bonds, life insurance, and health with confidence and clarity.
Her philosophy is simple: insurance should never feel like a stack of forms and guesswork. Every client deserves straight answers, tailored coverage, and a trusted advisor who shows up when it counts.
Our Mission
To provide practical, personalized insurance guidance that protects what our clients have built, with clarity, honesty, and care at every step.
Our Values
Courage, Character, and Care. We believe insurance should be built on trust, and every client deserves to fully understand their coverage.
Nationwide Coverage
Serving clients across the country with real relationships and coverage built for how people actually live and work.
Ready to work together?
Schedule a coverage conversation. No pressure, just honest guidance.
TMI Agency Services
Commercial Insurance
Coverage That Keeps Your Business Moving. From property damage to liability claims, TMI protects the core of your operations.
General Liability
Protects your business against third-party claims of bodily injury, property damage, and personal injury. Essential for nearly every business.
Commercial Property
Covers your buildings, equipment, inventory, and business personal property against fire, theft, weather damage, and other covered events.
Commercial Auto
Coverage for vehicles used in your business, whether it's one truck or a full fleet. Includes liability, collision, and comprehensive options customized to your operation.
Business Owner Policy (BOP)
Bundles general liability and commercial property into one cost-effective policy. A great starting point for small to mid-size businesses.
Professional Liability (E&O)
If your business provides advice, services, or expertise to clients, professional liability protects you from claims of errors, omissions, or negligence.
Workers' Compensation
Covers medical expenses and lost wages for employees injured on the job. Required in most states for businesses with employees.
Ready to protect your business?
Get a customized commercial insurance review today — our team will call you ASAP.
TMI Agency Services
Surety Bonds
Built to Win Bids. Backed for What's Next. Whether you're bidding your first public project or scaling to multimillion-dollar contracts, TMI has you covered.
Bid Bonds
Required when bidding on construction or government projects. Guarantees that if you win the contract, you will enter into it and provide the required performance bond.
Performance Bonds
Guarantees you'll complete the contracted work per the agreed terms. Required on most public projects and many private contracts above a certain value.
Payment Bonds
Protects subcontractors, laborers, and suppliers by ensuring they get paid even if the primary contractor defaults on the project.
License & Permit Bonds
Required by many state and local governments for contractors and tradespeople to obtain or maintain a professional license or permit.
First-time bond applicant? No problem.
Our team walks first-time applicants through the entire process, from understanding what bond you need to what underwriters look for, so you can get approved and move forward with confidence. Fast turnarounds. Personalized guidance.
TMI Agency Services
Life & Health Insurance
Protect Today. Prepare for Tomorrow. Our life and health services help you secure your legacy, care for your family, and build financial peace.
Term Life Insurance
Affordable coverage for a set period: 10, 20, or 30 years. Ideal for income replacement, mortgage protection, and family security.
Whole Life Insurance
Permanent coverage that builds cash value over time. Provides lifelong protection with a savings component you can borrow against.
Health Insurance
Individual and family health plans designed to fit your budget and healthcare needs. TMI helps you compare and select coverage that works.
Employee Benefits
Attract and retain great talent with competitive benefit packages including health, dental, vision, and supplemental coverage designed for small businesses.
Supplemental Coverage
Accident, critical illness, and disability coverage that fills the gaps your primary insurance leaves behind. It's important protection for life's surprises.
Universal Life Insurance
Flexible permanent coverage that lets you adjust your premiums and death benefit as your life changes. Builds cash value with a guaranteed minimum interest rate.
Indexed Universal Life (IUL)
Permanent life insurance with cash value growth tied to a market index. Offers upside potential with downside protection, making it a popular tool for tax-advantaged wealth building.
Medicare
Medicare coverage options explained clearly. We help you find the right plan for your needs and budget, whether you're approaching 65 or already enrolled.
Not Sure Where to Start?
An insurance advisor will walk you through your options with no pressure and no jargon.
Contact Us
We're here when you need us. Reach out by phone, email, or visit our office.
Get in Touch
Houston, TX 77060
Saturday: By Appointment
Sunday: Closed
Resources & Blog
Practical guides and insurance insights from Tiffany Merchant.
Capability Statements 101: How to Win Government Contracts
Your capability statement is your business résumé for government work. Learn the 5 core elements and why your bonding capacity can make or break a bid.
Surety Bonds in 2026: What Contractors Need to Know Before Bidding Season
Mid-year is prime bid season. Here's what underwriters are watching, what's changed, and how to get bonded fast before the next opportunity closes.
What Every Business Owner Should Know About General Liability
GL insurance is one of the most important protections a business can carry, yet many owners don't fully understand what it covers or when they truly need it.
How Surety Bonds Work: A Plain-English Guide for Contractors
Bidding on public projects? Here's what surety bonds are, how they work, and how to get one fast, explained in plain English.
Term vs. Whole Life Insurance: Which One Is Right for Your Family?
The difference comes down to coverage period, cost, and long-term goals. Here's how to think through the decision with clarity.
Have a coverage question? Our team is ready to help.
Client Testimonials
What clients say about working with TMI Agency
"Tiffany is a very lovely lady to work with. She is patient and kind. I would definitely recommend having her as your insurance agent."
"I've been with Ms. Merchant for many years. I can say without hesitation that she is one of the most trustworthy and dedicated professionals I've ever worked with."
"She works hard for her clients and works with honesty and integrity. I will recommend her company to anyone and everyone."
"Tiffany made the entire bonding process easy and stress-free. She found us the right bond at a price that made sense for our business."
"Getting bonded for our first big contract felt impossible until we worked with TMI. Tiffany walked us through every step and we got approved fast."
"I finally feel like I understand my insurance. TMI Agency takes time to explain things in plain English. I couldn't recommend Tiffany more."
Ready to become our next success story?
Get a free quote, or contact us — our team will call you ASAP.
Capability Statements 101: How to Win Government Contracts
Your capability statement is your business résumé for government work. Here's what it must include and why the right insurance and bonding can be the deciding factor.
If you're pursuing government contracts in 2026 (whether federal, state, or local), your capability statement is often the first impression you make on a procurement officer. Think of it as your company's résumé for government work: concise, professional, and immediately scannable. In this special edition, we walk through exactly what a strong capability statement includes and how your coverage positions you to win.
What Is a Capability Statement?
A capability statement is a one-to-two-page document that summarizes your company's core competencies, qualifications, past performance, and contact information for government procurement officers. Agencies use them to quickly vet vendors and contractors. Unlike a full proposal, a capability statement should be tight, professional, and built to be read in under two minutes.
Procurement officers receive hundreds of these. Yours needs to communicate capability and credibility at a glance, which means every section needs to earn its place.
The 5 Core Elements Every Statement Must Have
1. Company Overview: Who you are, how long you've been operating, your location, and a 3–4 sentence value proposition. Keep it sharp; don't pad it.
2. Core Competencies: The specific services or products you provide. Use industry language. Focus on your strongest offerings and the ones that match government needs.
3. Past Performance: 3 to 5 relevant completed projects. Include the agency or client name, scope or contract value, and outcome. Real numbers build trust fast.
4. Differentiators: What makes you stand apart from competitors. Response time, certifications, specialized equipment, local presence. Be specific.
5. Business Data: Your SAM.gov UEI number, NAICS codes (list all that apply), business certifications (SBA 8(a), HUBZone, WOSB, MBE, etc.), CAGE code, and your bonding and insurance information.
Why Insurance & Bonding Belong on Your Capability Statement
This is the section most small contractors overlook. Including your bonding capacity and insurance coverages signals to procurement officers that you are ready to work on day one, with no delays and no scrambling after award.
Here's what to include in your Business Data section:
- →Bonding capacity (e.g., "Bonded up to $500K single / $1M aggregate")
- →General liability limits (e.g., "$1M per occurrence / $2M aggregate")
- →Workers' compensation coverage, if you have employees
- →Any coverage required by certification (DBE, SBE, MBE, etc.)
A contractor who walks in already bonded and insured to the right limits is far more attractive to an agency than one who has to get coverage after winning. It's a competitive advantage that many small businesses leave on the table.
Common Mistakes That Cost Contracts
- ✗Listing only one NAICS code: use every code that applies to your work
- ✗Outdated past performance with no reference contacts listed
- ✗Making it too long (one page is ideal; two pages is the maximum)
- ✗Using a generic template without tailoring for the specific agency
- ✗Omitting bonding capacity and insurance limits entirely
How TMI Agency Helps You Win
At TMI Agency, we understand that government contracting is one of the most significant growth opportunities available to small businesses nationwide. We help contractors and service providers get the right coverage at the right limits to meet contract requirements and present a competitive capability statement.
Whether you need a bid bond for a specific opportunity, proof of general liability coverage, or help understanding what coverage levels government contracts require, our team is ready to help you show up to every opportunity fully prepared.
Ready to strengthen your bid package?
We help contractors get bonded and insured so they're ready to win from day one.
Surety Bonds in 2026: What Contractors Need to Know Before Bidding Season
Mid-year is prime bid season. Here's what underwriters are watching right now, what's changed, and how to get bonded fast before the next opportunity closes.
Mid-year is always a critical window for contractors nationwide. With federal fiscal year renewals approaching in Q4 and state infrastructure spending active through the summer, the public contract pipeline is full, and bond demand is high. Contractors who aren't bonded, or whose bond capacity is too low, are getting left out of opportunities they're otherwise fully qualified for.
The 2026 Bid Season Landscape
The country continues to see strong activity in public construction, infrastructure, and government services contracts. Federal programs and infrastructure spending have driven consistent demand for bonded contractors through the first half of 2026. The contractors positioned to capture this work are the ones who have their bonding in place before bid day, not scrambling afterward.
For small and emerging businesses, there has never been a better time to establish a surety relationship. Many agencies are actively prioritizing small business set-asides, and a solid bond history now builds the capacity to compete for larger contracts in the years ahead.
What Underwriters Are Watching in 2026
Underwriting criteria have evolved. While credit score remains important, sureties are placing greater emphasis on liquidity, backlog management, and cash flow consistency. Here's what they want to see:
- →At least 3 months of operating expenses held in liquid reserves
- →A clear, documented history of completed projects with references
- →Clean financials with no unexplained large liabilities or tax liens
- →A realistic picture of your current backlog and project capacity
- →Personal credit above 650; 700+ unlocks the most competitive rates
Good news for first-timers: For bonds under $350K, most sureties still offer streamlined approval based primarily on credit and basic business information. You don't need years of bonding history to get started.
5 Tips to Get Bonded Faster Right Now
Gather your financials early. Balance sheet, P&L statement, and 3 months of bank statements. Having these ready cuts approval time significantly.
Know the bond amount you need before you apply. Check bid documents carefully. Under-bonding disqualifies you just as fast as not being bonded at all.
Have 2–3 completed project references ready. Underwriters want to see that you deliver. Contacts at public agencies carry extra weight.
Start 2–3 weeks before bid day. Rushing a bond application the day before a deadline is the fastest way to miss the opportunity entirely.
Work with an agent who has multiple surety relationships. One carrier rejection doesn't mean you can't get bonded. A good agent finds the right market for your profile.
First-Time Bidders: Don't Be Discouraged
If this is your first public contract bid, the process can feel like a catch-22: you need bonding history to get bonded, but you need to be bonded to build history. That's not entirely true. Many sureties have programs specifically designed for small and emerging contractors, and TMI Agency works directly with carriers who understand where you're starting from.
We guide first-time applicants through every step, from understanding what type of bond you need to what the underwriter will ask for, so you get approved and move forward with confidence. The bond you get today builds the capacity to compete for larger contracts tomorrow.
Ready to get bonded for your next bid?
Fast turnarounds, personalized guidance, and multiple surety relationships. That's TMI Agency.
What Every Business Owner Should Know About General Liability
GL is the foundation of most small business coverage and one of the most commonly misunderstood policies in the market. Here's what it actually does for you.
General liability (GL) insurance is the foundation of most small business coverage and one of the most commonly misunderstood policies in the market. Many business owners buy it because a landlord or client requires it, but don't actually know what it does or doesn't cover. Here's a plain-English breakdown.
What GL Insurance Actually Does
General liability protects your business if a third party (a customer, vendor, or bystander) sues you for bodily injury or property damage caused by your business operations, products, or completed work. It covers legal defense costs, settlements, and court judgments. Without it, a single lawsuit could threaten everything you've built.
Key point: GL is third-party coverage. It protects others from harm caused by your business, not your own property or internal operations costs.
What GL Covers and What It Doesn't
Covered:
- →Third-party bodily injury (a customer slips and falls at your location)
- →Third-party property damage (your crew accidentally damages a client's property)
- →Personal and advertising injury (accidental slander, copyright issues in your marketing)
- →Legal defense costs, even if the claim against you turns out to be unfounded
Not covered:
- ✗Damage to your own business property (that's what commercial property insurance covers)
- ✗Employee injuries on the job (that's workers' compensation)
- ✗Errors in professional advice or services (that's E&O / professional liability)
- ✗Intentional acts, fraud, or criminal conduct
How Much Coverage Do You Actually Need?
Most small businesses start with $1M per occurrence / $2M aggregate. But your specific needs depend on your industry, revenue, the size of your contracts, and requirements from clients or commercial landlords. Contractors bidding on public projects may need higher limits or additional insured endorsements to qualify.
Common triggers that increase your coverage needs: signing a commercial lease, contracts over $100K, performing work at customer locations, or operating in higher-risk industries like construction, food service, or healthcare support.
Real-World Situations Where GL Saves You
- →A customer trips and falls at your storefront and files a medical damages claim
- →You complete a renovation and the client later claims your crew caused water damage
- →A competitor claims your advertising copy infringed on their materials
- →A product you sold causes injury to a third party after it leaves your hands
At TMI Agency, we take time to understand your business before recommending coverage limits. We make sure your policy meets contract requirements, protects you from everyday risks, and doesn't leave gaps you didn't know existed. Contact us for a no-pressure coverage review.
Ready to get your business properly covered?
We help business owners find the right GL coverage. No jargon, no pressure.
How Surety Bonds Work: A Plain-English Guide for Contractors
If you're bidding on public projects, bonds aren't optional. Here's what they are, why they're required, and how to get one, explained without the jargon.
If you're a contractor bidding on public projects or government contracts, surety bonds are non-negotiable. But many contractors, especially those entering the public sector for the first time, don't fully understand what bonds are, why they're required, or how the approval process works. This guide breaks it all down.
What Is a Surety Bond?
A surety bond is a three-party financial guarantee. The principal (you, the contractor) purchases a bond from a surety company (the insurer), promising to fulfill the terms of a contract for the obligee (the project owner or government agency). If you fail to complete the contract as agreed, the surety steps in to make the obligee whole, then seeks reimbursement from you.
Important: A surety bond is not insurance for you. It's a financial guarantee made on your behalf to the project owner. If a claim is paid out, you owe that amount back to the surety.
Types of Bonds Contractors Encounter
Bid Bond: Required when submitting a proposal on a public project. Proves you're financially capable of entering the contract if you win. If you win but fail to proceed, the bid bond protects the project owner.
Performance Bond: Guarantees you'll complete the contracted work according to the agreed specifications and timeline. Required on virtually all public projects and many large private contracts.
Payment Bond: Ensures that subcontractors, laborers, and material suppliers get paid, even if the primary contractor defaults or runs into financial trouble mid-project.
License & Permit Bond: Required by many cities and counties for contractors and tradespeople to obtain or maintain a professional license or permit.
What Underwriters Look At
Getting approved for a bond isn't automatic; it's an underwriting decision. Sureties evaluate your risk before issuing a bond. Here's what they consider:
- →Credit score: Personal credit above 650 is the baseline; 700+ gets better rates
- →Financial statements: For larger bonds ($500K+), audited financials may be required
- →Work history: Completed projects, references, and experience in the scope being bonded
- →Backlog: How much work you currently have committed vs. your capacity to take on more
For bonds under $350K, many sureties offer streamlined approval based primarily on credit and basic business information, with no years of bonding history required. Working with an agent who has relationships across multiple surety carriers gives you the best shot at approval and competitive pricing.
Need a bond for an upcoming bid?
Our team guides first-time applicants through the entire process: fast, clear, and straightforward.
Term vs. Whole Life Insurance: Which One Is Right for Your Family?
The difference comes down to coverage period, cost, and long-term financial goals. Here's how to think through the decision clearly.
When people start shopping for life insurance, they usually run into the same question early: should I get term or whole life? The answer depends on your goals, your budget, and how long you need coverage. Here's a plain-English breakdown of both options so you can make the right call for your family.
Term Life Insurance
Term life provides coverage for a fixed period, typically 10, 20, or 30 years. If you pass away during the term, your beneficiaries receive a lump-sum death benefit. If the term expires while you're still living, the policy ends (though many can be renewed or converted).
Term life is the most affordable option. It's ideal for:
- →Young families who need maximum coverage at the lowest cost
- →Income replacement during your primary working years
- →Mortgage or business debt protection tied to a specific time horizon
- →Key-person protection for a business partner during growth years
Whole Life Insurance
Whole life provides permanent coverage that doesn't expire as long as you keep paying premiums. It also builds cash value over time, which you can borrow against for major expenses like college tuition, a home down payment, or supplemental retirement income.
Whole life costs more than term, but it offers:
- →Lifelong protection that doesn't expire or require renewal
- →A fixed premium that never increases with age or health changes
- →Growing cash value you can access while you're still living
- →Potential tax advantages on the cash value component
Think of term life as renting coverage and whole life as owning it. Both have their place, and the right fit depends entirely on where you are in life right now.
How to Choose
There's no universal right answer. A practical starting point: if you have dependents and a tight budget, term life gives you the most coverage for the lowest cost right now. If you have more financial flexibility and want to build long-term value, whole life can function as both protection and a financial tool.
Many of our clients end up with a combination: a larger term policy for income replacement, paired with a smaller whole life policy for permanent coverage and cash value accumulation. The best answer is the one that fits your actual situation. That's exactly what we help you figure out.
Let's find the right life insurance for your family.
No pressure, no jargon. Just honest guidance on coverage that fits your life.